Frequently Asked Questions

Please read our FAQ before sending us a message.

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Our BOPUS service allows you to order eligible items from megapetbreeders.com and pick them up at your local megapetbreeders store. Once you’ve placed your order, you will receive two emails. The first will confirm that you have placed your order and that it is being processed. The second is your “Ready for Pickup” email that will confirm your order is ready to be picked up at the store you selected. The majority of our megapetbreeders locations now offer curbside pickup to provide pet parents who are self-isolating with peace of mind knowing their pets’ essentials can be brought directly to their car..

Which items are eligible for BOPUS?

All of our products that are eligible for BOPUS will show the option for “Free Pickup Today” on the product’s detail page. Before you add the product to your cart, you can select a shipping method or choose the “Free Pickup Today” option. Once the item is in your cart, you will also have the option to change your shipping or pickup selection if you change your mind..

Can I order some items for in-store pickup and others to be shipped to my house?

Yes you can! Each product you add to your shopping cart will allow you to choose a shipping method or In-Store Pickup.

When can I pick up my order?

As soon as your order is ready, we will send you a “Ready for Pickup” email to let you know. If you place an order while the store is open, it will typically be ready for pickup within a few hours. If you place an order after your selected store has closed, your order will typically be ready for pickup shortly after the store opens the next morning. Store hours may vary by location, so be sure to check the hours before placing your order. Remember, don’t head to the store until you have received a “Ready for Pickup” email!.

When will my credit card be charged?

Your card will be charged once when your order is ready for pickup.

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Most orders are ready for pickup within two hours. If you don’t receive a “Ready for Pickup” email, please check your Spam folder. If you still do not see the email notification, please call our customer service center at (877) 738-6742. Be sure to have your order number ready!

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